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How can the understandability of business process models be improved? This question is the focus of a study conducted by the Humboldt University of Berlin, Eindhoven University of Technology and the Queensland University of Technology in Brisbane.

We would like to ask you to consider taking a few minutes of your time to complete the online survey on process model understandability. The questionnaire has been designed for users of EPCs (Event-driven Process Chains), which means that anyone that uses EPCs to create business process models for whatever purpose is welcome and encouraged to participate.

You will find the online survey under

As an incentive to participate we offer you free access to the results of the study as well as the chance to win one of three copies of the recently released textbook

J. Mendling: Process Model Metrics. 64,95 Euro. Springer-Verlag 2008

For a chance to win this textbook please provide your contact details at the end of the survey.

Many thanks for participating in this important study.

All the best,

Jan Mendling, Jan Recker, and Hajo Reijers

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4th International Workshop on Business Process Design

Milan, Italy, 1 September 2008

To be held in conjunction with
the 6th International Conference on Business Process Management (

Workshop Background and Goals

Conscious (re)design of business processes is a powerful means for the pro-active improvement of process performance as well as for the more re-active achievement of higher process conformance. Despite its popularity and obvious pay-offs, process design is still more art than science. Many handbooks on the subject remain vague about how to actually derive superior process designs. The practice of business process design tends to rely on the creativity of business professionals to come up with new process lay-outs, but the outcomes of such efforts are hard to predict. Scientific approaches so far have focused often on only small, well-understood business domains. Overall, much more attention is devoted to process modeling techniques and standards. In a way, this is similar to agreeing on the language, without knowing what to say.


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Process mining techniques allow for extracting information from event logs, e.g. as generared by operational workflow management systems. It is a field that receives wide attention from the academic BPM community and is increasingly being applied in organizational settings. The Process Mining Wiki at presents the research done in the context of the ProM framework. The associated software can be downloaded from

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